Shipping policy
At Organest, we are committed to shipping your orders as quickly as possible to provide you with a smooth and satisfying shopping experience.
Shipping Areas
We currently ship to the following countries:
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Switzerland
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Metropolitan France
We reserve the right to add or remove certain shipping areas at any time.
Order Processing Times
Orders are generally processed within 1 to 3 business days after payment has been successfully confirmed.
Orders placed during weekends or public holidays will be processed starting on the next business day.
During periods of high demand (sales, holidays, special events), order processing times may be exceptionally extended.
Delivery Times
Delivery times vary depending on the destination and the carrier used.
As a general guideline:
Switzerland
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Estimated delivery time: 5 to 20 business days
France
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Estimated delivery time: 5 to 12 business days
These delivery times are estimates only and do not constitute a contractual guarantee.
Shipping Fees
Shipping fees are calculated and displayed before you complete your order.
Organest reserves the right to offer free shipping promotions under certain conditions.
Order Tracking
Once your order has been shipped, you may receive a shipping confirmation email containing a tracking number, when available.
Tracking information depends on the information provided by the carrier.
Delivery Delays
Although we make every effort to meet the estimated delivery times, certain circumstances beyond our control may cause delays, including:
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Weather conditions
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Customs inspections
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Logistics network congestion
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Public holidays
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Force majeure events
Organest cannot be held responsible for delays caused by carriers or customs authorities.
Shipping Address
The customer is responsible for ensuring that the delivery information provided at checkout is accurate and complete.
Any errors in the shipping address may result in additional fees or shipping delays.
Organest cannot be held responsible for packages that cannot be delivered due to incorrect information provided by the customer.
Lost or Damaged Packages
If your package arrives damaged or if you have not received it within a reasonable period after shipment, please contact us at:
We will investigate the situation with the carrier and do our best to find an appropriate solution.
Customs and Taxes
For international orders, customs duties, taxes, or additional fees may be imposed by local authorities.
Any such fees remain the responsibility of the customer.
Contact
For any questions regarding shipping or order tracking: